8.5.3 Notes client crashes while replying to a particular email

Hi All,

Issue:
Recently, we have faced an issue , whenever user trying to reply to a particular email, Notes client crashed.

Analysis:

User is using Notes client 8.5.3 FP2. He tried to reply to an email sent by Mail-in database. But Notes client crashed.

Solution:

We have tried to sent a couple of email from Mail-in database to Inbox who having Notes client version 8.5.2 FP2 and 8.5.3 FP3 and confirmed that we are able to reply it without any Notes crash.

We have noticed , IBM has provide the link about this issue and they mentioned the below solution

  1. Upgrade/Downgrade the Notes client version from 8.5.3 FP2
  2. Delete the message from the body part from original email and type the details and reply it